Got a question?
We’ll answer it.
This isn’t a bot. There’s a real person on the other end. Email us and you’ll hear back within two working days.
What to contact us about
Use these to route your question to the right place before you write to us.
Kit orders and delivery
Questions about your order status, delivery, or kit contents. Include your order number if you have it.
Results and your dashboard
If your results haven't appeared, something looks wrong, or you want to understand what a result means.
Supplements and subscriptions
Questions about your subscription, billing, cancellations, or pausing deliveries.
Privacy and data
Requests to access, correct, or delete your data. See also our Privacy Policy.
Everything else
Media, partnerships, or anything else. [email protected] covers it all.
What happens when you email us
We read every email. You won’t get an auto-reply that closes your ticket and tells you to check the FAQs.
If you’re asking about your results, we may ask Dr Ewa to weigh in. She’s involved in the business, not a name on a website, so if your question needs a clinical eye, it gets one.
Frequently Asked
These are the questions we get most often. Worth checking before you write to us.
Data & Privacy
For data-related requests including access requests, deletion, and corrections:
Business & Press
Working on a story about men’s health, hormones, or the state of GP testing? We’re happy to talk.
No chatbot.
No ticket system.
No hold music.
Just an inbox and two working days.