Got a question?
We’ll answer it.
This isn’t a bot. There’s a real person on the other end. Email us and you’ll hear back within two working days.
Routing
What to contact us about
Use these to route your question to the right place before you write to us.
Route 01
Kit orders and delivery
Questions about your order status, delivery, or kit contents. Include your order number if you have it.
Route 02
Results and your dashboard
If your results haven’t appeared, something looks wrong, or you want to understand what a result means.
Route 03
Supplements and subscriptions
Questions about your subscription, billing, cancellations, or pausing deliveries.
Route 04
Privacy and data
Requests to access, correct, or delete your data. See also our Privacy Policy.
Process
What happens
when you email us
We read every email. You won’t get an auto-reply that closes your ticket and tells you to check the FAQs.
If you’re asking about your results, we may ask Dr Ewa to weigh in. She’s involved in the business, not a name on a website, so if your question needs a clinical eye, it gets one.
Common questions
Frequently asked.
These are the questions we get most often. Worth checking before you write to us.
My results haven't appeared in my dashboard. What do I do?
Results typically appear within 2 to 5 working days of the lab receiving your sample. If it's been longer than that, email us with your order number and we'll look into it.
I want to cancel my subscription. How do I do that?
Log in to your account, go to Subscriptions, and cancel from there. Cancel before your next billing date and you won't be charged for the following month. If you're having trouble, email us and we'll sort it.
Can I speak to a doctor about my results?
Dr Ewa Lindo reviews our clinical protocols and results report copy. At this stage, we're not offering one-to-one clinical consultations. If your results raise something that needs medical attention, we'll tell you that clearly in your dashboard, and we'd encourage you to speak to your GP.
I have a complaint.
We'd rather hear it than not. Email [email protected] and we'll deal with it properly. If you're not satisfied with how we handle it, you can escalate to an approved ADR scheme or the relevant regulatory authority.
Two other inboxes
Data requests,
and press.
GDPR
Data and privacy
For data-related requests including access requests, deletion, and corrections:
[email protected]Full details of your rights are in our Privacy Policy.
Media
Business and press
Working on a story about men’s health, hormones, or the state of GP testing? We’re happy to talk.
[email protected]How we answer
No chatbot.
No ticket system.
No hold music.
Just an inbox and two working days.
Still nothing that fits?
Write to us anyway.
One inbox covers all of it, and a person reads every message that lands in it.